Airports have been one of the most busy place and probably boring, no, not for that we have to wait for the flight and go through one and the same magazine again and again but for the very reason of taking pains to come early for the ‘check-in process’. There are several challenges that the staff always endeavour to overcome.
Anyhow, with the increasing passenger volume, it has become imperative that a solution exists that acts as a partner to help the airport authority get the best, save time & energy and also prove to be beneficial to the passengers.
When technology is penetrating everywhere, we can expect such kind of innovative solution. And, by the “technology’s grace” this has become a reality!
Quoting the example of the Perth airport, that is using Amadeus Airport Common Use Service (ACUS) to offer a smart and better check-in system, it is getting a step ahead in modernizing the system for the advancement.
The ACUS is a cloud based solution that will not only benefit the customers by letting them use their tablets and mobiles for the check-in and thus adding an element of relief, but will also increase the efficiency. It will help in reduction of service cost and also save on the WAN (wide area network).
ACUS will use application virtualization that will in turn allow the passenger processing system to be accessible anywhere on demand. The ground-breaking thing to notice here is that the staff will be able to handle passenger processing from any gate/terminal, for number of airlines at a time and from any device (desktop, laptop, phone, tablet). They can help the passenger print the boarding pass from anywhere in the premise of the airport.
Coming to the point, the most intriguing part is that it will lower the cost of passenger processing by 25%. Now that’s really a news to applaud for! And, in case you are not aware, Perth is the 4th busiest airport in Australia with over 14 million passengers travelling in 2014-15. There are around 17,800 employees and the airport contributes to around A$2.61 BN. to the country’s economy. So imagine the difference ACUS would make when it will save 1/4th of the money!
One of its impressive use is that it will simplify the training and thereby making way for quick recruitment of new staff.
And not only this, it is equally advantageous to the environment. The technology is environment loving and will help in reduction of carbon emission and improve the footprints.
Perth Airport Operations and Customer Experience executive general manager Rowan Chalmers said, “the partnership will place Perth the airport at the forefront when it comes to the check-in process at Perth Airport. The advanced systems we are delivering with Amadeus will provide a higher level of customer experience. During the selection process, it became clear that Amadeus was the only common use provider to truly deliver on the cloud-based model, bringing clear financial and structural benefits.”
Yet another country that has joined the bandwagon is the Norway. The Avinor group operates 46 airport in the country and faces many challenges in the daily work. They have joined hands with Amadeus to use the ACUS. Initially it would be piloted on 8 airports and eventually spread to the other ones.
This easy going, secure, cost effective and customized next generation software will make the passenger processing not only smooth but efficient and straightforward.