(What are the primary functions of this position?)
- Architect and Develop the Voice Portal suite of applications for Conversational, A.I, Agile and Cloud.
- Setup and configure the application servers with the third party products.
- Analyze and evaluate systems and results to drive business performance metrics and gain in-depth understanding of the customer behaviour and system inefficiencies.
(What skills are required for the candidate to be successful in the position?) •
- Experience with A.I based BOTs design, development and deployment (preferably Google Dialog Flow)
- Experience with Agile Methodologies and tools
- Experience with building & deploying enterprise application on cloud (preferably AWS).
- Setting up quick prototypes & solutions using freeware and 3rd party software.
- Application deployment using tools such as Jenkins, GIT STASH, RPM etc.
- Excellent written & verbal communication skills
(What skills are desired but not critical in the position?)
- Good understanding of IVR technologies Very familiar with Databases