As quoted by Bernard Marr – āArtificial Intelligence is the broader concept of machines being able to carry out tasks in a way that we would consider āsmartā.ā AI is nothing but intelligence manifested by machines. And āchatbotā is an exemplary example of AI. It is an AI based chat option.
Chatbot is designed to respond to the user request. Instead of a stereotypical chat help, this advanced technology helps to build a casual chat session with a purpose to serve. Using chat interface, chatbot is a tool that interprets a typed or a spoken message and responds accordingly.
Facebook Messenger, which now boasts 900 million monthly active users have already implemented more than 11,000 bots to help improve customer service. Why is a chabotĀ development essential element?
An American multinational hotel operator Hyatt, has very wisely embedded its chatbot with the messenger to give its customers a unique and interactive experience. For hospitality industry in most, building long-term personal relationships with its guests is essential. Chatbot development enables a user-friendly experience of having an informal communication. This leads to the success stories of customer retention.
Letās see how they work in alignment:
If you are into the hospitality industry, you should definitely not think twice about investing in an mobileĀ application.Ā Moreover, it would be an enhancement to get along with an app. You can provide worth-another-visit experience to your customers and get a brand value for yourself.
With a bot you can give your users a refreshing customer service experience. Instead of waiting for their turn on call or waiting for their emails regarding a query to be responded, chatbot can help you guide them in real-time.
LetsNurture has a wide range of solutions to foster your technological requirements. From mobile apps to websites and chatbots, we promise to deliver the best. With our skilled developers, we can guide you throughout the project. If you are a business, looking for innovative solutions for app or chatbot development, please feel free to contact us. Send us your queries at firstname.lastname@example.org.