blog-image

ChatBot – Future of Business Communication

04 May. 16
1.95 K VIEWS

Instant messaging which started in early 90’s, became popular as a great way to communicate on 1 to 1 basis. Soon this informal way of communication was known as chats. From ICQ to AOL, Yahoo Messenger to GTalk and WeChat to Whatsapp – instant messaging has toured a great journey on its own. Since last 25 years, chat services have become better and efficient with allowing us to send not just text messages but sharing images, videos, locations, doc files, etc. Ever heard of Chatbot? Let’s find out.

What are Chatbots?

No one had ever thought to use chat for the business purpose, just because they were supposed to be informal communications. But in developing countries like India, people started using Whatsapp Chats to order products and for getting services locally. This inspired facebook to introduce Chatbots in Messenger, which meant that to talk to the customer representative of the company you need not hold the line for minutes.

The Chatbot is AI based chat option, by which businesses can now make their own chat representative for the Messenger to tackle the most reasonable queries by the customers. These are austere softwares that interpret anything you type or say and accordingly respond by answering or executing the command.

Facebook has taken a leap from these personal bots by amalgamating two most popular technologies – instant messaging and artificial-intelligence. If all goes well as devised, bots will know your likes and dislikes, remember what you asked them to do and help in making things easier for you.

API Tools to aid developers

Facebook will provide an API for the developers to help the industry at large so that every company just like their facebook page can have Messenger Chatbot which can help users to do most of the things like ordering, knowing order status, call of action, etc. So technically these Chatbots could replace 1-800 numbers and with already 900 million active users on Messenger it will be an advantage to the Facebook.

User Experience

The best I think would be that we need not install so many apps to communicate with so many different businesses that we generally interact with. Communication will be more informal, just like we are talking to one of our friend on messenger. Simple texting will do all the thing needed and rest it’s the AI behind that will decipher your words to come up with the most appropriate expression making you believe as if you are chatting with a human back there.

Why Chatbot is for your business?

There is no business which doesn’t want to grow and growth comes out of two things – quality product and market presence. You need both of them together to grow and sustain. Lets us see how chatbot can help your business :

  • The Smart AI technology in Chatbot will ensure it uses right expressions while conversing.
  • The knowledge of Chatbot can be vast which it can use efficiently in chats.
  • The response time taken by chats is within a second not letting customer wait.
  • The data of chat though bots can be used more appropriately for the quality analysis.
  • This will not only save lots of time but also money that is spent on different platforms.
  • Chatbots will not only answer the queries but can initiate the action if programed accordingly.

Messenger is on the verge of initiating a revolution of chat customer service. Facebook is generating tons of new data about how they want these chatbots to work and that is expected ultimately to make them more useful. Messenger is not alone working around bot technology, there is Apple’s Siri, Google Now, Microsoft’s Tay and Amazon’s Alexa that are sure to give a great competition to Chatbot. Even instant messaging apps like Telegram and Hike have already launched their bots on their chat services.

We have always leaped newer and exciting technologies that can become solution and ease the way of doing business. Our case studies are validation of our smart work and efficiency in delivering great ideas into executable IT solutions. Contact us here for any information regarding any varied IT solutions.

Blog A directory of wonderful things

It has now become a norm to have to wait for inordinate durations extending to hours, before getting serviced on call or to get a simple issue resolved, due to …

  I recently downloaded an app of a company to have a better customer service experience. But instead, every time I need assistance, I have to call the customer representative. …

“At the end of the day, it’s all about the profits.” In any business, whatever you do, it all comes down to the outcome in the form of sales and revenue. …

Social Networking has been a feeble spot for Google ever since it lost out the battle against Facebook with its early acquired service Orkut. It started to gain the market …

The most anticipated tech conference of the month is over. We as the part of developer community were eager to know what the new products facebook will introduce through at …

Integration among the apps has gone to another level with more technologies coming together for making the lives simple and easier for the users. Since many services already providing their …

The Dreams There is nothing better than dreaming but making your dreams come true is the best feeling one can ever have. Most of the times it is difficult to …

Facebook never cease to surprise us. Whatever it does, it does with style and if you were ever thought that it is going to fade then wait. The Facebook has …

Many a times we get stuck too when the drains of our house are stuck. Whether it’s water overflowing from the drain or the tap which just flows and flows, …

Facebook, the popular social networking site is now experimenting with free Bluetooth Beacon device by sending it to businesses that request them, a similar kind of experiment undertaken by giants …

Facebook, leading social media platform, which has almost 600 million monthly active users on its Messenger announced some amazing features at its F8 Developer Conference. The day flurried with many …

In a very simple way Facebook helps marketer to learn about consumer behaviour and call to action. Facebook itself is an university for people who wants to learn consumer behavior …

I am an avid fan of twitter and I loved to go with twitter every day. Here is news for twitter lover. If you want to go back and dig …

Social Media is really a massive innovative industry. And why not it is one of the industry which engages with huge amount of audience ( I guess maximum ). Social …

Social sharing is expanding; UX/UI designers are so much busy into intensifying this social sharing over the internet. There is no rocket science, Social media sites are playing with human …

Before 3-5 years E-mail Marketing was on the verge of end, marketers were not getting enough conversion from email marketing. There was a time where email marketing was not being …

Facebook is alert about the fake likes by fake users more so than ever. Facebook is the biggest and arguably most powerful social network in the world with 1.55 billion …

“Interact with Community ,Gain Credibility & Business” Customers will always appreciate a brand communicating directly with them. As a brand you must understand you must understand that people utilize social …

CONTACT US

Have an !dea or need help with your current business?

For immediate assistance in sales or support, please call us on:

+1-631-954-6922

loading...
We use cookies to give you tailored experiences on our website.
Okay